Please read this policy carefully. By registering an account or continuing to use Zientoto, you acknowledge that you have read and understood how your personal information is processed as described in this Privacy Policy. If you have questions, contact our support team via live chat or at the email address shown below.
1.Introduction
Zientoto operates an online casino and sports betting platform accessible at zientoto.cam. This Privacy Policy applies to all individuals who visit, register, deposit funds, place wagers, claim promotions, contact support, or otherwise interact with Zientoto.
The purpose of this document is to explain in plain but accurate terms what personal information Zientoto collects, why it is collected, how it is used, with whom it may be shared, how long it is kept, and what rights are available to the players whose information is processed.
This Policy should be read alongside the Zientoto Terms & Conditions and the Responsible Gambling guide. Where this Policy refers to "processing", that term includes collecting, recording, storing, using, sharing, and erasing personal information.
2.Definitions
For clarity throughout this document, the following terms are used consistently:
- "Personal Information" — any data that can identify a living individual, including name, email address, identification document number, payment details, account activity, and device information.
- "Player" or "You" — any person who accesses or uses Zientoto, whether registered or browsing as a guest.
- "Platform" — the Zientoto website, its services, games, payment facilities, promotional tools, and related technical systems.
- "Processing" — any operation performed on personal information, including collection, storage, use, disclosure, and deletion.
- "Third Party" — an organisation or individual that is not Zientoto and not the player in question.
3.Personal Information Zientoto Collects
Zientoto collects personal information at different stages of the player relationship. The categories below describe the main types of information that may be processed:
3.1 Registration and Identity Information
When you create a Zientoto account, you are asked to provide your full legal name, date of birth, email address, contact number, and residential address. This information is used to create and manage your account, verify that you are at least 21 years of age, and meet identity verification requirements.
3.2 Verification Documents
To comply with know-your-customer (KYC) requirements, Zientoto may ask for a copy of your MyKad, passport, or other government-issued identity document, together with a document confirming your residential address and evidence of ownership of the payment method used. Document images are processed solely for verification and fraud prevention purposes.
3.3 Financial and Transaction Data
Zientoto records deposit amounts, withdrawal requests, bonus credits, wager values, game results, and transaction timestamps. Payment method details — such as a bank account number associated with Maybank2u, CIMB Clicks, or Public Bank Online, or a registered Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX reference — are processed to facilitate MYR transactions and verify payment ownership.
3.4 Technical and Device Information
When you access Zientoto, technical data is automatically collected, including your IP address, browser type and version, device model and operating system, session timestamps, referring URL, and platform interaction patterns. This information is used for security, fraud detection, platform performance monitoring, and to optimise the mobile experience for Malaysian users.
3.5 Communication Records
Records of live chat conversations, email messages sent to [email protected], and any other correspondence with Zientoto's customer service team are retained for quality assurance, dispute resolution, and security purposes.
3.6 Responsible Gambling Information
Where a player requests deposit limits, session reminders, cooling-off periods, or self-exclusion, Zientoto records these instructions and the associated dates so that the applicable control can be enforced and maintained. This information is processed to protect player welfare.
4.How Zientoto Uses Personal Information
Personal information is processed for the following purposes, each of which has a defined justification:
| Purpose |
Examples |
Justification |
| Account management |
Registration, login, balance management, preferences |
Contract performance |
| Identity verification |
KYC checks, age verification, document review |
Legal obligation / contract |
| Payment processing |
MYR deposits via DuitNow/FPX, withdrawal approvals |
Contract performance |
| Fraud and security |
Suspicious activity monitoring, multi-account detection |
Legitimate interest |
| Customer support |
Chat and email assistance, complaint handling |
Contract performance |
| Responsible gambling |
Deposit limits, self-exclusion enforcement |
Legal obligation / player welfare |
| Platform improvement |
Mobile performance, load optimisation, game analytics |
Legitimate interest |
| Promotions administration |
Bonus eligibility, wagering tracking, reward redemption |
Contract performance |
5.Sharing of Personal Information
Zientoto does not sell, rent, or transfer personal information to external commercial parties for their own marketing use. Personal information may be shared in the following limited and necessary circumstances:
5.1 Service Providers
Zientoto works with third-party service providers to deliver parts of the platform, including payment processors (such as the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners), identity verification suppliers, security monitoring services, and technology hosting partners. These providers access only the information necessary to perform their specific function and are required to apply appropriate protection standards.
5.2 Legal and Regulatory Requirements
Zientoto may disclose personal information in response to a valid legal obligation, court order, regulatory request, law enforcement enquiry, or a requirement arising from fraud investigation or anti-money-laundering compliance. Information disclosed in these circumstances will be limited to what is strictly required.
5.3 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of Zientoto's business or assets, personal information held at the time of transfer may form part of the transferred assets. Affected players would be notified in advance where practicable.
5.4 Player Consent
Information may be shared with other parties where the player has given clear, specific, and informed consent for a defined purpose.
6.Cookies and Similar Technologies
Zientoto uses session cookies and limited persistent cookies to maintain login sessions, remember language and display preferences, detect unusual access patterns, and gather aggregated platform usage statistics. No cross-site tracking cookies are deployed for advertising purposes on behalf of third-party ad networks.
Browser or device settings can usually be configured to restrict or delete cookies. Disabling certain cookies may affect login persistence, session continuity, or access to parts of Zientoto's platform. Players should review the cookie settings available in their browser for detailed control options.
7.Data Retention
Zientoto retains personal information for as long as it is needed for the purpose for which it was collected, or as required by applicable law, whichever is longer. General account and transaction records are typically retained for a period of up to seven years following account closure to support dispute resolution, auditing, and legal compliance.
Identity verification documents may be retained for up to five years after the relevant account closes, in line with standard anti-money-laundering record-keeping expectations. Communication records are generally kept for a shorter period commensurate with their purpose.
When data is no longer needed, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
8.Security Measures
Zientoto applies a layered approach to information security. Controls in place include 256-bit SSL/TLS encryption for data in transit, access control policies that limit data access to authorised personnel only, two-factor authentication options for player accounts, intrusion detection and anomaly monitoring systems, routine internal security reviews, and secure data storage practices.
No internet-based system can be guaranteed completely free from risk. Players are encouraged to use strong unique passwords, enable account security features, and report any suspected compromise of their Zientoto account to support immediately. Sharing account credentials or device access with third parties increases your personal exposure.
9.User Rights
Subject to applicable law and operational feasibility, Zientoto recognises the following rights in relation to personal information:
- Right of Access: You may request a summary of the personal information Zientoto holds about you.
- Right of Rectification: You may request correction of inaccurate or incomplete personal information.
- Right to Erasure: You may request deletion of personal information where its retention is no longer necessary, subject to legal and operational constraints.
- Right to Restriction: You may request that processing of your information be restricted in certain circumstances, such as during a dispute.
- Right to Object: You may object to processing where Zientoto relies on legitimate interest as the justification, where your particular situation gives grounds for objection.
- Right to Data Portability: Where applicable, you may request that your data be provided in a structured, commonly used format.
To exercise any of these rights, contact Zientoto customer support via live chat or by writing to [email protected] (displayed as plain text — not a clickable link). Zientoto will respond within a reasonable period after verifying your identity. Some requests may be subject to limitations where legal obligations, ongoing dispute processes, or responsible gambling controls require data to be retained.
10.Age Restriction and Minors
Zientoto is strictly intended for players aged 21 and above. Zientoto does not knowingly collect or process personal information from individuals under 21 years of age. Where it is discovered that an account has been opened or used by a person under 21, the account will be closed immediately, relevant records will be reviewed, and applicable balances may be returned subject to verification.
If you believe that personal information has been collected from a minor in error, please contact Zientoto support promptly so that the matter can be investigated and addressed without delay.
11.Changes to This Privacy Policy
Zientoto may update this Privacy Policy from time to time to reflect changes in operational practices, payment methods, applicable law, or responsible gambling standards. The effective date shown at the top of this document will be updated when material revisions are made.
Where a change materially affects how your personal information is processed, Zientoto will provide reasonable notice through a platform announcement or by message to your registered account. Continued use of Zientoto after the stated effective date of an update constitutes acceptance of the revised policy.
12.Contact
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Zientoto through the 24/7 live chat on the platform, or send a written message to the following address displayed as plain text:
Email: [email protected]
Please include your registered username, the nature of your enquiry, and any relevant reference numbers. Do not include your password or one-time verification codes in any written communication. Zientoto will aim to acknowledge and respond to privacy-related contacts as promptly as practicable following identity verification.